Frequently Asked Questions
Everything you need to know about your VIKTOS experience.
What is the standard shipping timeframe?
Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. usually takes 3-7 business days, while expedited options are available at checkout.
What is your return and exchange policy?
We offer a 30-day return policy for items in original, unworn condition with tags attached. Exchanges are free of charge, while returns for a refund may be subject to a small processing fee.
How do I determine the correct size for my gear?
Each product page features a detailed sizing chart. We recommend measuring your favorite similar garment and comparing it to our specifications to ensure a perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like Apple Pay, Google Pay, and PayPal. Financing options via Afterpay are also available.
Are your products covered by a warranty?
Yes, all VIKTOS products come with a one-year warranty against manufacturing defects in materials and workmanship. This does not cover normal wear and tear or damage from misuse.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress in real-time.